Denar Foods – Privacy Policy

Last Revision: 28 December 2025

This Privacy Policy applies to the Denar Foods website and mobile application (together, “Denar Foods Site”). It explains how Denar Limited (“we”, “us”, “our”) collects, uses, stores, and protects your personal data, and your rights regarding your personal data.

1. Introduction

We take your privacy seriously and are committed to protecting your personal data.
This Privacy Policy applies to all users of the Denar Foods Site, including customers, visitors, and job applicants.
By using the Denar Foods Site, contacting us, or submitting personal data, you consent to the practices described in this policy.

2. Who We Are

Denar Limited, registered in England, company number 06693249.
Registered office: 274 Alma Rd, Enfield, London, England, EN3 7BB.
For GDPR purposes, Denar Limited is the data controller.

3. How We Collect Your Personal Data

We collect personal data:

Directly from you when you:

Make enquiries, place orders, or apply for jobs;
Fill in forms on our website or mobile app;
Participate in surveys, competitions, or promotions;
Contact us by phone, email, or post.

Automatically via our Site and mobile app, through:

Cookies and tracking technologies (see our Cookie Policy);
Analytics tools capturing technical data such as IP address, browser type, device, and usage patterns.

From third parties or publicly available sources, such as:

Recruitment agencies;
Payment and delivery providers (including Global Payments for secure payment processing);
Public databases like Companies House, Experian, and DVLA.

4. Types of Personal Data We Collect

We may collect:

Identity Data: Name, title, date of birth, gender.
Contact Data: Billing/delivery address, email, phone number.
Financial Data: We do not store payment card details; all payment data is processed securely by third-party payment providers (e.g., Global Payments).
Transaction Data: Orders, payments, products purchased, payment status (successful or failed).
Technical Data: IP address, browser, device info, location.
Profile Data: Username, preferences, feedback.
Usage Data: How you interact with the Site and mobile app.
Marketing Data: Communication preferences.
Professional Data: Job title, qualifications, employment history.
Aggregated Data: Statistical data derived from personal data (anonymised).

We do not collect Special Categories of Data (race, religion, health, etc.) or data about children under 13.

5. How We Use Your Personal Data

We process personal data only when legally allowed:

To perform a contract (e.g., supply goods/services).
For legitimate business interests (e.g., improving services) where not overridden by your rights.
To comply with legal obligations.
Consent, primarily for marketing communications.

6. Purposes and Legal Basis

Purpose	Data Type	Legal Basis
Register you as a customer	Identity, Contact	Performance of contract
Process & deliver orders	Identity, Contact, Financial, Transaction, Marketing	Performance of contract / Legitimate interests (debt recovery)
Manage relationships & feedback	Identity, Contact, Profile, Marketing	Contract / Legitimate interests / Legal obligation
Competitions, surveys	Identity, Contact, Profile, Usage, Marketing	Contract / Legitimate interests
Administer & protect our business	Identity, Contact, Technical	Legitimate interests / Legal obligation
Deliver website content & ads	Identity, Contact, Profile, Usage, Marketing, Technical	Legitimate interests
Improve services, analytics	Technical, Usage	Legitimate interests
Recommendations & offers	Identity, Contact, Technical, Usage, Profile	Legitimate interests
Secure payment processing & fraud prevention	Transaction, Financial	Performance of contract / Legal compliance

7. Payments

We use third-party payment providers, including Global Payments, to securely process payments.

When you make a purchase, you may be redirected to a secure hosted payment page operated by the payment provider. Your payment details (such as card information) are entered directly on the provider’s page and are not stored or processed on our servers.

We only receive confirmation of the payment status (e.g., successful or failed) along with limited transaction details necessary to fulfil your order.

Limited transaction data may be shared with the payment provider for fraud prevention, security, and legal compliance purposes.

8. Marketing

You will receive marketing only if you opted in, purchased products, or entered promotions.
Third-party marketing requires express opt-in consent.
You may opt out at any time by contacting us.

9. Cookies

Our Site and mobile app use cookies.
You can disable cookies in your browser/app, but some functionality may be affected.

10. Changes of Purpose

Personal data will be used only for the purpose collected unless a compatible purpose arises.
If using data for new purposes, we will notify you.

11. Sharing Your Personal Data

We may share data with:

Internal parties: Group companies or legally connected entities in the UK.
External service providers: IT, HR, payment (e.g., Global Payments), or delivery processors.
Professional advisers: Lawyers, accountants, insurers.
Regulatory authorities: HMRC or other lawful bodies.
Business transactions: Buyers of assets if Denar merges or sells.

All third parties must comply with data protection laws.

12. International Transfers

We do not transfer personal data outside the EEA.

13. Data Security

We implement appropriate technical and organisational measures.
Transmission over the internet carries inherent risks.
In case of a breach, we notify regulators and affected individuals when legally required.

14. Data Retention

Personal data is kept only as long as necessary for the purpose.
Customer data (Contact, Identity, Financial, Transaction) is retained for 7 years for tax purposes.
Anonymised data may be kept indefinitely for research/statistical purposes.

15. Your Legal Rights

You may:

Access, correct, delete, restrict, object to processing, or transfer your data.
Withdraw consent for marketing.
Contact us at [email protected] to exercise rights.

Requests are generally processed within 1 month, extended for complex requests.

16. Other Websites

Denar Foods Site may link to third-party websites.
We are not responsible for their privacy practices.

17. Changes to This Policy

Updated versions will be posted on our Site and mobile app.
We may notify you via email if significant changes occur.

18. Complaints

19. Contact Information

Email: [email protected]
Phone: 0208 807 1112
Address: Unit 9n Eley Road, London, England, N18 3BB

20. Glossary

External Third Parties: UK-based service providers and professional advisers.
Legitimate Interest: Business purpose balanced against your rights.
Performance of Contract: Processing necessary to deliver goods/services or fulfill agreements.
Comply with legal obligation: Processing required by law/regulations.
Internal Third Parties: UK-based group companies.